Answer:
8.03%
Explanation:
The computation is shown below:
We know that
Total capital = Debt + Equity
= 0.35 + 1
= 1.35
Now
Weight of debt(Wd) = Value of debt ÷ Total capital
= 0.35 ÷ 1.35
Weight of equity(We) = 1 ÷ 1.35
Now Weighted average flotation cost is:
= Flotation cost of equity × weight of equity + Flotation cost of debt × Weight of debt
= (8.76% × 1 ÷ 1.35) + (5.93% × 0.35 ÷ 1.35)
= 8.03%
During the year ended December 31, year 8, Dalgiesh Co. had sales of $1,500, cost of goods sold of $800, and sales, general and administrative expenses of $200. In addition, Dalgiesh is involved in a restructuring process expected to last several years, and incurred restructuring costs in year 8 of $125. During the year the company also sold various investments for a net pre-tax gain of $125, and received $40 in dividends from investments. What amount of operating and nonoperating income will Dalgiesh present in its year 8 income statement
Answer:
$375 and $165
Explanation:
Calculation to determine What amount of operating and nonoperating income will Dalgiesh present in its year 8 income statement
Operating income= $1,500 - $800 - $200 - $125
Operating income= $ $375
Non Operating income=$125 + $40
Non Operating income= $165
Therefore The amount of operating and nonoperating income will Dalgiesh present in its year 8 income statement will be $375 and $165
In a Harvard print journal and ejournal article references for a reference list, which elements, if any, are placed in round brackets?
Author and journal title.
Author and issue number.
Year of publication and issue number, if there is one.
Article title and year of publication.
Answer: Year of publication and issue number, if there is one.
Explanation:
There are quite a number of referencing style conventions available in the world today with some of the most prominent being the APA style, MLA and the Chicago style.
Harvard has its own referencing style that may not be as popular as the above but is very well known nonetheless. When referencing using the Harvard style and the year of publication and issue number needs to be included in a print or e-journal reference, it is to be placed in a round bracket. If there isn't any then there is no need.
In 1 to 2 paragraphs, analyze how a person's ethics or values might affect his performance on the job
Answer:
In simple words, Individual workers' ethical convictions have an impact on team and department productivity as well as individual achievement. Being an ethical worker allows you to be a stronger team participant constantly contributing positively in group situations and just never impeding collective success.
Even though all individuals are important in and of themselves, ethical individuals can be more monetarily useful to their companies as well as more respected by their colleagues and competitors. Reflecting on workplace ethics may help you become a better employee, and it's a good thing to begin if you want to do the right thing all of the time.
Answer:
How can poor ethics devalue you as an asset on the team? Well, if you have poor moral standards and beliefs and what not, people can somewhat easily identify your personality as a negative trait. However if you're a good person with good values and spot on ethics, people will quickly realize that you're a good asset to have on the team.
Your energy, work ethic, and values also determine how good or bad your work ethic is.
Explanation:
For Connections Academy Career Development Unit Test
For the first time in two years, Big G (the cereal division of General Mills) raised cereal prices by 4 percent. If, as a result of this price increase, the volume of all cereal sold by Big G changed by -2 percent, what can you infer about the own price elasticity of demand for Big G cereal
Answer:
the coefficient of elasticity is 0.5. Thus, demand is inelastic.
Explanation:
Price elasticity of demand measures the responsiveness of quantity demanded to changes in price of the good.
Price elasticity of demand = percentage change in quantity demanded / percentage change in price
If the absolute value of price elasticity is greater than one, it means demand is elastic. Elastic demand means that quantity demanded is sensitive to price changes.
Demand is inelastic if a small change in price has little or no effect on quantity demanded. The absolute value of elasticity would be less than one
Demand is unit elastic if a small change in price has an equal and proportionate effect on quantity demanded.
Price elasticity = 2/4 = 0.5
Because demand is less than1, big g has an inelastic demand.
According to the U.S. Bureau of Labor Statistics, there were 100,200 chefs/head cooks employed in the United States in 2010 and 320,800 food service managers. Those numbers were projected to decrease to 99,200 and 317,000 by 2020. Which job was facing the larger percent decrease
Answer:
food service managers
Explanation:
Percentage decrease = change in labour employed / initial labour employed x 100
chefs =
change in labour employed = 99,200 - 100,200 = -1000
-1000/100,200 x 100 = -0.998%
-0.1
1.18
The CFO of the company believes that an appropriate annual interest rate on this investment is 9%. What is the present value of this uneven cash flow
Answer:
$1,685,335
Explanation:
Hi, your question is incomplete, I have searched for the full question online and I have uploaded it as an image below.
Uneven cash flows are cash flows that are received in uneven amounts and possibly uneven periods as well.
We can simply use the CFj function of a financial calculator to determine the present value of uneven cash flows as follows :
$0 CF 0
$250,000 CF 1
$20,000 CF 2
$330,000 CF 3
$450,000 CF 4
$550,000 CF 5
$375, 000 CF 6
i/yr = 4 %
Shift NPV gives $1,685,335
Therefore,
The present value of this uneven cash flow is $1,685,335
If a company reports profit margin of 32.3% and investment turnover of 1.30 for one of its investment centers, the return on investment must be:
Answer:
42%
Explanation:
Calculation to determine what the return on investment must be:
Using this formula
Return on investment=Profit margin*Investment turnover
Let plug in the formula
Return on investment=32.3%*1.30
Return on investment=0.4199*100
Return on investment=41.9%
Return on investment=42% (Approximately)
Therefore the return on investment must be:42%
Todd Silver is the purchasing agent for Moore Co. One of his suppliers, Gem Co. offers Todd a free vacation to France if he buys at least 75% of Moore's supplies from Gem Co. Todd, who was angry because Moore Co. has not given him a raise in over a year, is considering the offer. Write your recommendation to Todd.
Answer:
Ethically the offer made by Gem Co. is not suitable because Todd will buy 75% of the Moore Co. supplies from Gem Co. which could be of low quality and or expensive because if Todd accepts the offer Gem Co. would know that Todd will purchase 75% of supplies from Gem Co. and not from any other supplier so the quality and cost can be varied easily and no complaint will be made by Todd, but this can cause Todd to lose his job at Moore Co. and ethically breaching his duties of professional behavior and due care.
Explanation:
Ethically the offer made by Gem Co. is not suitable because Todd will buy 75% of the Moore Co. supplies from Gem Co. which could be of low quality and or expensive because if Todd accepts the offer Gem Co. would know that Todd will purchase 75% of supplies from Gem Co. and not from any other supplier so the quality and cost can be varied easily and no complaint will be made by Todd, but this can cause Todd to lose his job at Moore Co. and ethically breaching his duties of professional behavior and due care.
1. An increase in the interest rate makes all households worse off.
a. True
b. False
2. If a household is neither borrowing nor lending, any change in the interest rate makes them better off.
a. True
b. False
3. The difference between the price of a nominal bond paying off $1 in nominal terms tomorrow and the price of a real bond paying off $1 in real terms tomorrow is the price level.
a. True
b. False
Answer:
el primero es true el segundo creo que es falso y el terserro es true una disculpa si sacas. mal tu calificación por qué casi no se me da eso aunque alguna dicen que es fácil ansori
Jeff purchased $550 of goods and received credit terms of 5/15, n/30. How much did he pay if payment was made during the discount period? (Round any intermediate calculations to the nearest cent, and your final answer to the nearest dollar.)
Answer:
$522
Explanation:
Calculation to determine How much did he pay if payment was made during the discount period
Amount paid =$550-(5%*$550)
Amount paid=$550-$28
Amount paid=$522
Therefore the amount he will he pay if payment was made during the discount period is $522
1. Hayes Enterprises began 2003 with a retained earnings balance of $820,000. During 2003, the firm earned $470,000 after taxes. From this amount, preferred stockholders were paid $47,000 in dividends. At year-end 2003, the firm's retained earnings totaled $1,040,000. The firm had 120,000 shares of common stock outstanding during 2003.
a. Prepare a statement of retained earnings for the year ended December 31, 2003, for Hayes Enterprises. (Note: Be sure to calculate and include the amount of cash dividends paid in 2003.)
b. Calculate the firm's 2003 earnings per share (EPS).
c. How large a per-share cash dividend did the firm pay on common stock during 2003?
Answer:
Hayes Enterprises
a. A Statement of Retained Earnings for the year ended December 31, 2003
January 2003 Retained Earnings Balance $820,000
After taxes earnings during 2003 470,000
Retained earnings available = $1,290,000
Preferred dividends = (47,000)
Retained earnings available for common $1,243,000
Common stock dividends = (203,000)
Retained Earnings Balance = $1,040,000
b. 2003 Earnings per share (EPS) = $1.69
c. The company paid $1.69 cash dividend to common stock during 2003.
Explanation:
a) Data and Calculations:
January 2003 Retained Earnings Balance $820,000
After taxes earnings during 2003 470,000
Retained earnings available = $1,290,000
Preferred dividends = (47,000)
Retained earnings available for common $1,243,000
Common stock dividends = (203,000) ($1,243,000 -$1,040,000)
Retained Earnings Balance = $1,040,000
Outstanding common stock shares = 120,000
g If a stock consistently goes down (up) by 1.31% when the market portfolio goes down (up) by 1.05%, then its beta equals:
Answer:
1.25
Explanation:
The stock consistently goes down by 1.31%
The market portfolio goes up by 1.05%
The beta can be calculated as follows
1.31/1.05
= 1.25
Hence the beta is 1.25
Tamarisk, Inc. purchased a delivery truck for $29,200 on January 1, 2020. The truck has an expected salvage value of $2,200, and is expected to be driven 100,000 miles over its estimated useful life of 8 years. Actual miles driven were 16,100 in 2020 and 12,800 in 2021.
Required:
Compute depreciation expense for 2020 and 2021 using (1) the straight-line method, (2) the units-of-activity method, and (3) the double-declining-balance method.
Answer:
1. $3375
$3375
2. $4347
$3456
3 $7300
$5475
Explanation:
Straight line depreciation expense = (Cost of asset - Salvage value) / useful life
( $29,200 - $2,200,) / 8 = $3375
depreciation expense each year is $3375
Depreciation expense using the double declining method = Depreciation factor x cost of the asset
Depreciation factor = 2 x (1/useful life) = 2/8 = 0.25
2020 = 0.25 x 29200 = 7300
2021 = 0.25x( 29200 - 7300)
Activity method based on output = (output produced that year / total output of the machine) x (Cost of asset - Salvage value)
On January 1, 2020, Crane Company purchased 12% bonds having a maturity value of $430,000, for $462,600.36. The bonds provide the bondholders with a 10% yield. They are dated January 1, 2020, and mature January 1, 2025, with interest received on January 1 of each year. Crane Company uses the effective-interest method to allocate unamortized discount or premium. The bonds are classified in the held-to-maturity category.
1. Prepare the journal entry at the date of the bond purchase.
2. Prepare a bond amortization schedule.
Answer and Explanation:
1. The journal entry is given below;
On Jan 1, 2020
Investment in bond Dr $430,000.00
Premium on bond investment Dr $32,600.36
To Cash $462,600.36
(being the investment in bond is recorded)
2. The preparation of the bond amortization schedule is presented below;
Date Cash Interest Premium Carrying amount of
Received revenue Amortized bonds
1-Jan-20 $462,600.36
1-Jan-21 $51,600.00 $46,260.04 $5,339.96 $457,260.40
(12% of $430,000)
1-Jan-22 $51,600.00 $45,726.04 $5,873.96 $451,386.44
1-Jan-23 $51,600.00 $45,138.64 $6,461.36 $444,925.08
1-Jan-24 $51,600.00 $44,492.51 $7,107.49 $437,817.59
1-Jan-25 $51,600.00 $43,782.41 $7,817.59 $430,000.00
A liquidity trap is a situation in which: _________
a. using expansionary monetary policy is not effective because, the nominal interest rate is almost zero.
b. lenders are trapped by large loans with declining rates of return. using expansionary monetary policy is not effective, because the real interest rate is negative.
c. aggregate demand falls, because consumers do not have enough liquidity to consume.
d. using expansionary fiscal policy is not effective because, the budget is in a deficit.
In monetary policy, reference to a zero bound on interest rates means that the central bank can no longer reduce the interest rate to encourage economic growth. As the interest rate approached the zero bound, the effectiveness of monetary policy as a tool was assumed to be reduced.
Within Year, Inc. has bonds outstanding with a $1,000 par value and a maturity of 39 years. The bonds have an annual coupon rate of 8.0% with semi-annual coupon payments. You would expect a quoted annual return of 9.0% if you purchased these bonds. What are the bonds worth to you
Answer:
$892.48
Explanation:
Time = 39 years*2 = 78 periods
Coupon rate = 8%/2 = 4%
Coupon payment = 0.04*1,000 = $40
Annual return = 9%/2 = 4.5%
FV= 1,000, PMT= 40, N= 78, I/Y= 4.5
Worth of bond = PV(Fv, Pmt, N, I/Y)
Worth of bond = PV(1000, 40, 78, 4.5%)
Worth of bond = $892.48
Micro, Inc., started the year with net fixed assets of $74,675. At the end of the year, there was $95,825 in the same account, and the company's income statement showed depreciation expense of $12,795 for the year. What was the company's net capital spending for the year
Answer:
$33,945
Explanation:
Calculation to determine What was the company's net capital spending for the year
Using this formula
Net capital spending=Ending net fixed assets-Beginning net fixed assets +Depreciation expense
Let plug in the formula
Net capital spending = $95,825 − $74,675 + $12,795
Net capital spending =$33,945
Therefore the company's net capital spending for the year is $33,945
The balance in the prepaid insurance account, before adjustment at the end of the year, is $18,630. The year end is March 31.
Journalize the March 31 adjusting entry required under each of the following alternatives for determining the amount of the adjustment: (a) the amount of insurance expired during the year is $15,300; (b) the amount of unexpired insurance applicable to future periods is $3,330. Refer to the Chart of Accounts for exact wording of account titles.
CHART OF ACCOUNTS
General Ledger
ASSETS
11 Cash
12 Accounts Receivable
13 Supplies
14 Prepaid Insurance
15 Land
16 Equipment
17 Accumulated Depreciation-Equipment
19 Accumulated Depreciation-Automobiles
LIABILITIES
21 Accounts Payable
22 Unearned Fees
23 Salaries Payable
24 Taxes Payable
EQUITY
31 John Doe, Capital
32 John Doe, Drawing
REVENUE
41 Fees Earned
EXPENSES
51 Advertising Expense
52 Insurance Expense
53 Rent Expense
54 Salary Expense
55 Supplies Expense
56 Utilities Expense
57 Depreciation Expense
59 Miscellaneous Expense
Journalize the March 31 adjusting entry required when the amount of unexpired insurance applicable to future periods is $8,750. Refer to the Chart of Accounts for exact wording of account titles.
Answer:
A. Dr Insurance Expense $15,300.00
Cr Prepaid Insurance 115,300.00
B. Dr Insurance Expense $15,300.00
Cr Prepaid Insurance 115,300.00
C. Dr Insurance Expense $9,880.00
Cr Prepaid Insurance $9,880.00
Explanation:
A. Preparation of the March 31 adjusting entry required when the amount of insurance expired during the year is $15,300
Dr Insurance Expense $15,300.00
Cr Prepaid Insurance 115,300.00
B. Preparation of the March 31 adjusting entry required when the amount of unexpired insurance applicable to future periods is $3,330
Dr Insurance Expense $15,300.00
Cr Prepaid Insurance $5,300.00
($18,630-$3,330)
C.Preparation of the March 31 adjusting entry required when the amount of unexpired insurance applicable to future periods is $8,750
Dr Insurance Expense $9,880.00
Cr Prepaid Insurance $9,880.00
($18,630-$8,750)
What is a certificate of deposit (CD)?
A. A savings product with a guaranteed rate of interest and a maturity date.
B. Written document that proves ownership in a company or a small business.
C. A receipt for buying a mutual fund.
D. A bond with yearly dividends.
Answer:
i believe the answer is b
You can determine a company’s cash situation by analyzing the cash flow statement. The cash flow statement also helps determine whether the company (1) is generating enough cash from its operations to make new investments and pay dividends or (2) will need to generate cash by issuing new debt or selling its assets. A firm has $100 million in revenues. Does that mean it has generated a cash flow of $100 million?
Answer:
A firm that has $100 million in revenues does not mean that the firm has generated a cash flow of $100 million.
Explanation:
The revenue could be on account, in which case, the firm has literally not generated any cash flow, but decreased the cash flow instead. To increase the cash flow by $100 million as a result of revenue, this particular firm needs to collect the amount from its customers in cash. Cash flow is generated when cash is received and not when services or goods are sold.
Banana Electric is a public company with the following details: Risk free rate 2.0% MRP 5.0% Observed Beta 1.0 Price per share $10.00 Shares outstanding 1,000.0 Debt (market value) 200.0 Cash 1,500.0 Cost of debt 2.0% Tax rate 0.0% Question: Calculate the weighted average cost of capital.
Answer:
6.90 %
Explanation:
The weighted average cost of capital (WACC) is the cost of the sources of finance pooled together.
WACC = Cost of equity x Weight of Equity + Cost of Debt x Weight of Debt
where,
Cost of equity = Return from risk free security + Beta x Market Premium
= 2.0% + 1.0 x 5.0%
= 7.0 %
After tax cost of debt = Interest x ( 1 - tax rate)
= 2.0%
Weight of Equity = $10,000 / ($200.0 + $10,000) = 98 %
Weight of Debt = $200.0 / ($200.0 + $10,000) = 1.96 %
therefore,
WACC = 7.0 % x 0.98 + 2.0% x 0.02
= 6.90 %
thus,
The weighted average cost of capital is 6.90 %.
The reason for failure of quality improvement efforts ismanagers continue to focus on short-term financial results.managers instinctively blame employees when there is a quality failure.managers interfere with teamwork.all of the above.
Answer:
managers instinctively blame employees when there is a quality failure, managers continue to focus on short-term financial results,and managers interfere with teamwork
Explanation:
Quality improvement can be regarded as systematic as well as formal approach used in analysis of practice performance as well as efforts used in improving performance. variety of this approaches such as
QI models enables one in collections and analysis of data and test change.
It should be noted that The reason for failure of quality improvement efforts is
that;
1)managers instinctively blame employees when there is a quality failure,
2) managers continue to focus on short-term financial results,
3)managers interfere with teamwork
The chairperson can also be a minute taker in the meeting ?
At the end of May, the following adjustment data were assembled.
a. Insurance expired during May is $275.
b. Supplies on hand on May 31 are $715.
c. Depreciation of office equipment for May is $330.
d. Accrued receptionist salary on May 31 is $325.
e. Rent expired during May is $1,600.
f. Unearned fees on May 31 are $3,210.
Required:
Journalize the adjusting entries.
Answer and Explanation:
The adjusting entries are as follows:
a. Insurance expense $275
To Prepaid insurance $275
(To record the insurance expense)
b. Supplies expense $785 ($1,500 - $715)
To Supplies $785
(To record the supplies expense)
We assume the balance of supplies before adjustment is $1,500
c. Depreciation - office equipment $330
To Accumulated depreciation $330
( To record the depreciation expense)
d. Salary Dr $325
To Accrued salary $325
(To record the accrued salary)
e. Rent expense $1,600
To Prepaid rent $1,600
(To record the rent expense )
f. Unearned fees $790
To Fees revenue $790
(To record the unearned fees is recorded)
We assume the balance of unearned fees before adjustment is $4,000
Therefore, $790 is arrive from
= $4,000 - $3,210
= $790
Lay Perfect Pillow Company sells specialty pillows and accessories to customers. Its fiscal year ends on December 31. The following transactions occurred in the current year:
Purchased $250,000 of new pillow inventory; paid $90,000 in cash and owed the rest on account.
Paid employees $180,300 in wages for work during the year; an additional $3,700 for the current year's wages will be paid in January of the next year.
Sold pillows to customers for $750,000; received $500,000 in cash and customers owed the rest on account. The cost of the pillow inventory to Lay Perfect Pillow was $485,000.
Paid $17,200 cash for utilities for the year.
Received $70,000 from customers as deposits on orders of new pillows to be sold to the customers in January of the next year.
Received a $19,130 utilities bill for December of the current year that will be paid in January of the next year.
Complete the following statements
Cash Basis Income Statement Accrual Basis Income Statement
Statement Statement
Revenues Revenues
Cash Sales Sales to Customers
Customer Deposits
Expenses Expenses
Inventory Purchase Cost of Sales
Wages Paid Wages expense
Utilities paid Utilities expense
Net Income Net Income
Answer and Explanation:
The preparation of the following statement is
Cash Basis Statement Accrual Basis Statement
Income Statement Income Statement
Revenues Revenues
Cash Sales $500,000 Sales to Customers $750,000
Customer Deposits $70,000
Total $570,000 Total $750,000
Expenses Expenses
Inventory Purchase $90,000 Cost of Sales $485,000
Wages Paid $180,300 Wages expense $184,000
Utilities paid $17,200 Utilities expense $19,130
Total $287,500 Total $688,130
Net Income $282,500 Net Income $61,870
You are buying your first car and need to borrow $16,000 over 5 years. If interest is 6%, what are your monthly payments
Answer: $309.32
Explanation:
The amount that you are to find is an annuity figure because it will be a constant payment. The present value of this annuity is $16,000.
As it is pad monthly, convert time and rate to monthly figures:
5 years = 5 * 12 = 60 months
6% = 6/12 = 0.5%
Present value of annuity = Annuity * ( 1 - (1 + r) ^ -n) / r
16,000 = Annuity * ( 1 - (1 + 0.5%)⁻⁶⁰) / 0.5%
16,000 = Annuity * 51.72556
Annuity = 16,000 / 51.72556
= $309.32
A bank currently has $100,000 in checkable deposits and $15,000 in actual reserves. If the reserve ratio is 20 percent, the bank has ________ in money-creating potential. If the reserve ratio is 14 percent, the bank has ________ in money-creating potential. multiple choice
Answer:
A bank currently has $100,000 in checkable deposits and $15,000 in actual reserves. If the reserve ratio is 20 percent, the bank has __$80,000__ in money-creating potential. If the reserve ratio is 14 percent, the bank has ___$86,000__ in money-creating potential.
Explanation:
a) Data and Calculations:
Checkable deposits = $100,000
Actual reserves = $15,000
Required reserves = $20,000 ($100,000 * 20%)
Excess reserves = -$5,000 ($15,000 - $20,000)
Money-creating potential = $80,000 ($100,000 - $20,000)
Total amount of money the bank can create = $500,000 ($100,000/20%)
b) Checkable deposits = $100,000
Actual reserves = $15,000
Required reserves = $14,000 ($100,000 * 14%)
Excess reserves = $1,000 ($15,000 - $14,000)
Money-creating potential = $86,000 ($100,000 - $14,000)
Total amount of money the bank can create = $714,286 ($100,000/14%)
Carla Vista Company purchases Sandhill Company for $2470000 cash on January 1, 2021. The book value of Sandhill Company’s net assets, as reflected on its December 31, 2020 balance sheet is $1923000. An analysis by Carla Vista on December 31, 2020 indicates that the fair value of Sandhill’s tangible assets exceeded the book value by $190500, and the fair value of identifiable intangible assets exceeded book value by $142500. How much goodwill should be recognized by Carla Vista Company when recording the purchase of Sandhill Company?
Answer: $214000
Explanation:
The amount of goodwill that should be recognized by Carla Vista Company when recording the purchase of Sandhill Company will go thus:
Book value of net assets = $1923000
Add: Excess fair value of tangible asset = $190500
Add: Excess fair value of intangible assets = $142500
Fair value of net assets = $1923000 + $190500 + $142500 = $2256000
Therefore, Goodwill will be:
=Cash paid for purchase - Fair value of net assets
= $2470000 - $2256000
= $214000
Bramble Company purchased a new van for floral deliveries on January 1, 2018. The van cost $66000 with an estimated life of 5 years and $13500 salvage value at the end of its useful life. The double-declining-balance method of depreciation will be used. What is the balance of the Accumulated Depreciation account at the end of 2019
Answer:
$42,240
Explanation:
The computation of the balance of the Accumulated Depreciation account at the end of 2019 is as follows;
But before that the depreciation rate is
= 1 ÷ 5 × 2
= 40%
For the first year, the depreciation expense is
= $66,000 × 40%
= $26,400
Now for the 2019, the depreciation expense is
= ($66,000 - $26,400) × 40%
= $15,840
Now the accumulated depreciation is
= $26,400 + $15,840
= $42,240
The Get Well Health Care Company directors noticed a significant drop in the company’s customer service ratings. It was determined that an Agile Lean approach to improving the methods for receiving, processing, and resolving customer questions and complaints as needed. The CEO of the company is anxious to get the effort underway. You have been appointed to lead this effort. You are told by the CEO when she appoints you that the employees of the customer service unit are unaware of the change that is to occur, nor are they aware of the drop in the customer service ratings. You decide to use the ADKAR Model to assist the employees in this unit address the change.
In this assignment, you are to list and explain each step of the ADKAR Model. You are to then describe what action(s) you would take under each of these steps to help the employees of the customer service unit navigate this change.
Answer:
ADKAR is
A : is the awareness to need a change
D : is the desire to change
K : is the knowledge of how to change
A : is the ability to change
R : is the reinforcement to change
Explanation:
In order to improve methods of customer service a change is required in the Get Well Health Care Company and I will be using ADKAR model to implement this change.
ADKAR is
A : is the awareness to need a change
D : is the desire to change
K : is the knowledge of how to change
A : is the ability to change
R : is the reinforcement to change
Firstly the change is required in Get Well Heath Care Company because there is a significant drop in customer service ratings which will make the company lose business.The change is desired because the company and its employees wants to continue to provide better health care to its customers.The employees needs to understand how to satisfy the customer with their service to get a better customer service rating.Are the employees able to implement this change? are they enough motivated to provide a better customer service?Are the employees going to reinforce the change implemented or will they go back to their old practices of customer service?